What did he say?

Improving communication between builders and subcontractors can make a significant difference in efficiency and project outcomes. Here are a few strategies that tend to work well:

1. Clear Scope of Work (SOW) Documentation: Many issues arise from vague or incomplete SOW documents. Precise, detailed SOWs that define exactly what each subcontractor is responsible for—along with drawings, deadlines, and standards—help prevent misunderstandings and overlapping responsibilities.
2. Regular Coordination Meetings: Weekly or bi-weekly check-ins keep everyone on the same page regarding progress, challenges, and upcoming work. These meetings allow subcontractors to voice concerns, which can prevent small issues from becoming costly problems.
3. Centralized Communication Platforms: Using construction management software (such as Procore or Buildertrend) where everyone has access to updated project documents, schedules, and communications can improve transparency. This helps avoid lost messages or outdated information being used on-site.
4. Daily Progress Reports and Photo Documentation: A simple, structured report from each subcontractor summarizing what’s been completed that day, any challenges, and what’s next helps the builder get a daily snapshot of site progress. Adding photos to these reports creates a visual record that can clarify details in case of disputes.
5. Detailed Scheduling with Buffer Times: In many projects, delays from one subcontractor can have a ripple effect. Build in buffer times between different phases or subcontractors’ tasks to allow for some flexibility without impacting the overall timeline.
6. Clear Chain of Command and Accountability: Having an established point of contact for each subcontractor, as well as for the builder, makes it easier to resolve issues efficiently. Make sure each subcontractor knows who to go to for approvals or questions. This prevents issues from getting lost between parties.

Over the years, some of the most effective methods I’ve seen involve upfront alignment and setting the tone for communication early on.